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HDDLab Datenrettung · Danziger Str. 78a, 10405 BerlinMon–Fri 10am–6pm · 030-44041476 · info@hddlab.de

Laboratory data recovery: our services

Every case starts with a diagnosis. Afterwards you know what has failed, what can be recovered and what it will cost.

Send us your case +49 30 44041476

Hard drives (HDD)

Mechanical failure. Clicking, beeping, scraping or a drive that does not spin up usually means failed read/write heads or a seized motor. We open the drive in the clean room, replace the head stack with a matching donor part and image the data sector by sector on dedicated hardware. With platter damage and helium drives this becomes a multi-stage process.

Firmware and electronics. Many drives are mechanically sound but are not detected or report the wrong capacity. The cause is a fault in the service area, the translator or the PCB. On current drives the board and the drive are paired through adaptive data, so swapping the PCB alone does not help. We transfer the ROM and adaptives and repair the firmware.

External drives. Many USB drives have the USB connector soldered directly onto the board, often with hardware encryption. Recovery then needs the original electronics or a decryption procedure.

SSDs, USB sticks, memory cards

An SSD spreads data across several memory chips and manages it with a controller. When the controller fails, we read the firmware through technological modes or desolder the memory chips (chip-off) and reassemble the data. microSD cards and modern USB sticks are a single package (monolith); we read them through test points under the coating.

Interface research. Soldered-on storage, for example in Apple notebooks, and devices with proprietary connectors need their own access method. We develop it in the lab.

RAID, NAS, servers

We reconstruct RAID 0, 1, 5, 6 and 10, NAS systems (Synology, QNAP and others) and servers running virtualisation (VMware, Hyper-V). Important: after a failure, do not re-initialise the array or start a rebuild. Send all drives and note their order.

Encryption, passwords, conversion

  • Decryption of BitLocker, FileVault, VeraCrypt and hardware-encrypted drives – with your key or recovery key.
  • Lost passwords for archives, documents and containers.
  • Data conversion: data from old drives, tapes and backup formats moved to current media, also in large batches.

For businesses

On request we sign a data processing agreement under Art. 28 GDPR before work begins. All data is processed in Berlin, inside the EU, and working copies are deleted verifiably when the job is complete.

Drive failed?

Do not power it on again. Diagnosis from €90 net, then a fixed price.

Contact us+49 30 44041476

Look up a drive

Model, PCB number or article number of the external drive